Privacy policy

Last updated: July 13, 2026

Mulan Chinese ("Mulan Chinese", "we", "us" or "our") operates learnwithmulan.com and provides Chinese-learning products, digital materials, traditional Chinese wellness coordination and medical escort support. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, place an order or request a service.

Information We Collect

Depending on how you use our website and services, we may collect:

  • Contact information: name, email address, telephone number, billing address and other contact details you provide.
  • Order and payment information: products or services selected, order history, payment status and transaction details. Complete payment-card details are processed by Shopify and its payment providers; we do not directly store full card numbers.
  • Account and communication information: account preferences, enquiries, messages, feedback and customer-support records.
  • Service-request information: preferred city, dates, language needs, appointment or experience type, accessibility requirements and other details needed to assess or coordinate a requested service.
  • Technical information: IP address, browser, device, website activity, cookie identifiers and similar usage information.

Medical and Other Sensitive Information

If you request medical escort or wellness coordination, you may choose to provide information relevant to that request. Please provide only what is reasonably necessary for us to assess availability and coordinate the agreed service. Do not send original identity documents, complete medical files or other highly sensitive records unless we specifically explain why they are required and how they should be transmitted.

We use service-request information only for the purposes you requested, such as reviewing availability, preparing interpretation or coordination support, and communicating with a provider where you have asked or authorized us to do so. Mulan Chinese is not a healthcare provider and does not use this information to diagnose or treat any condition.

How We Use Information

We may use personal information to:

  • process orders and deliver digital products, learning access or service instructions;
  • review availability and coordinate requested appointments or experiences;
  • communicate with you about enquiries, orders, scheduling, changes and support;
  • operate, secure, troubleshoot and improve our website and services;
  • prevent fraud, misuse and security incidents;
  • send marketing communications where permitted and according to your preferences; and
  • comply with legal, tax, accounting and regulatory obligations.

When We Share Information

We may share only the information reasonably necessary with:

  • Shopify and payment providers that host our store, process checkout and support order administration;
  • technology and professional service providers that support email, website hosting, analytics, security, customer service, accounting or legal compliance;
  • service providers you ask us to coordinate with, such as hospitals, clinics, practitioners, interpreters or local support personnel, where needed for your request and with an appropriate basis or authorization;
  • government or legal authorities where disclosure is required by law or necessary to protect rights, safety and security; and
  • a successor or prospective successor in connection with a legitimate business reorganization, subject to appropriate safeguards.

We do not sell personal information. We do not share medical or service-request information for third-party advertising.

Shopify, Cookies and Analytics

Our store is hosted by Shopify. Shopify processes information needed to provide storefront, checkout, payment, security and related platform services. You can learn more in the Shopify Consumer Privacy Policy.

Our website and service providers may use cookies and similar technologies for essential storefront functions, security, preferences, performance measurement and analytics. Browser controls may allow you to block or delete cookies, but disabling essential cookies may prevent parts of the store or checkout from working correctly.

Marketing Choices

You may unsubscribe from promotional email at any time by using the unsubscribe link in the message. We may still send non-promotional communications relating to an enquiry, order, service request or account.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, service administration, dispute resolution and legal, tax or accounting requirements. Retention periods vary according to the type of information and our obligations.

We use reasonable administrative and technical safeguards. However, no internet transmission or storage system can be guaranteed to be completely secure.

International Processing

Because we use international technology and payment providers and serve customers in different countries, information may be processed outside your country of residence. Where required, we rely on recognized legal safeguards for international transfers.

Your Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of or restriction of your personal information, to object to certain processing, to receive a portable copy, or to withdraw consent where processing is based on consent. These rights may be subject to legal exceptions.

To make a privacy request, use our Contact Us page. We may need to verify your identity before completing a request. You may also have the right to complain to your local data-protection authority.

Children

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16 without appropriate authorization. A parent or guardian who believes a child has provided information may contact us to request its deletion.

Third-Party Links

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, practices or legal obligations. The updated version will be posted on this page with a revised date.

Contact Us

For privacy questions or requests, please contact Mulan Chinese through our Contact Us page.