Terms of service

Last updated: July 13, 2026

These Terms of Service apply when you access the Mulan Chinese website, purchase a product, book a service, or otherwise use our content and support. By using the website, you agree to these terms and the policies linked in the footer.

Products, Orders, and Payment

Product descriptions, availability, pricing, and delivery details may change. An order is accepted when payment is confirmed and Mulan Chinese accepts the requested product or service. We may cancel or refund an order that cannot be fulfilled, appears fraudulent, or contains an obvious pricing or description error.

Digital Products and Intellectual Property

Digital learning materials are licensed for the purchaser's personal use. All website content and downloadable materials remain the intellectual property of Mulan Chinese or the relevant rights holder. You may not copy, resell, redistribute, publicly upload, translate for resale, or create competing materials from them without written permission.

Learning Programs and Live Sessions

Learning results vary by learner, participation, and practice. We do not guarantee fluency, test outcomes, employment results, or any specific level of progress. Customers must follow scheduling, conduct, cancellation, and technology requirements stated on the relevant page.

Wellness and Medical Support

Mulan Chinese may provide cultural explanation, appointment or experience coordination, interpretation preparation, accompaniment, and practical communication support. We do not provide medical diagnosis, medical treatment, emergency rescue, prescriptions, legal advice, insurance advice, financial advice, or guaranteed outcomes.

Customers remain responsible for deciding whether to use an independent hospital, clinic, practitioner, or other provider and for obtaining professional advice appropriate to their circumstances.

Third-Party Providers

Some services involve independent teachers, technology platforms, hospitals, clinics, wellness providers, transport providers, or other third parties. Their availability, professional decisions, fees, rules, delays, and acts are outside Mulan Chinese's direct control.

Customer Responsibilities

You agree to provide accurate information, communicate respectfully, follow applicable laws and provider rules, and avoid using the website or services for unlawful, harmful, or misleading purposes.

Limitation of Responsibility

To the extent permitted by applicable law, Mulan Chinese is not responsible for indirect or consequential losses, customer-side technology failures, or acts and decisions of independent third parties. Nothing in these terms excludes responsibility that cannot legally be excluded.

Changes and Contact

We may update these terms to reflect changes in products, services, operations, or legal requirements. The version published on this page applies from its stated update date. Contact us through the Contact page if you have questions before purchasing.