Refund Policy

At Mulan Chinese, we aim to provide clear product and service information before purchase.

Digital Products

Digital products such as PDF ebooks, audio materials, and downloadable learning resources are generally not refundable once they have been delivered, accessed, or downloaded.

If you cannot access a purchased digital file, please contact us and we will help resolve the issue.

Personalized Services

Custom or personalized services, including Chinese naming services, are generally not refundable once work has started.

If the service has not yet started, you may contact us to request cancellation. Requests will be reviewed based on the order status and service preparation stage.

Contact

If you have questions about a purchase, please contact us with your order details.